Your privacy matters to ace96. This policy explains exactly what personal data we collect, why we collect it, how we use it, and your rights as a Malaysian player on the ace96 platform.
This Privacy Policy ("Policy") is published by ace96 ("ace96", "we", "us", "our"), the operator of the online gambling platform accessible at ace96.win. This Policy describes how ace96 collects, uses, discloses, stores, and protects the personal data of users ("you", "your", "the Player") who register for or access the ace96 platform, and explains the rights available to you in relation to that data.
By registering an ace96 account or continuing to use the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using ace96 and may request account closure by contacting our support team.
ace96 is committed to handling your personal data with the highest standards of privacy, in accordance with the principles of applicable data protection frameworks and the requirements of our international gaming authority licensing. This commitment extends to all players on the ace96 platform, including those accessing from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia.
ace96 collects personal data in the following categories when you register, use, or interact with the platform:
ace96 uses the personal data collected for the following purposes:
ace96 processes your personal data on the following legal bases:
ace96 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device by your browser. The categories of cookies used by ace96 include:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the ace96 platform. ace96 does not use cookies to serve third-party advertising.
ace96 does not sell, rent, or trade your personal data to unrelated third parties for their marketing or commercial purposes. ace96 may share your personal data with the following categories of recipient only to the extent necessary for the stated purpose:
ace96 retains your personal data for as long as your account is active and for a further period as required by applicable law and our licensing obligations. Specifically:
Following the expiry of the applicable retention period, ace96 will securely delete or anonymise your personal data in accordance with its internal data lifecycle procedures.
ace96 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no internet transmission is entirely risk-free. ace96 encourages all players to use strong, unique passwords for their account and to enable two-factor authentication. If you suspect your account credentials have been compromised, contact ace96 support immediately.
As an ace96 account holder, you have the following rights in relation to your personal data held by ace96:
To exercise any of the above rights, contact the ace96 data protection team via the support channels listed in Section 13. ace96 will respond to all valid requests within thirty (30) days. Identity verification will be required before any request is actioned.
The ace96 platform is strictly intended for adults aged 21 years and above. ace96 does not knowingly collect personal data from individuals under the age of 21. If ace96 becomes aware that personal data has been collected from a person under the minimum age, that account will be immediately suspended, all data associated with the underage account will be securely deleted, and any funds in the account will be returned to the originating payment method following verification. If you believe a minor has registered on ace96, please contact our support team immediately.
The ace96 website does not contain links to external third-party websites for commercial or advertising purposes. Any internal links on the platform direct exclusively to other pages within the ace96.win domain. ace96 is not responsible for the privacy practices of any third-party payment processors or service providers whose separate privacy policies govern their own data handling — please review the privacy notices of these providers independently.
ace96 reserves the right to amend this Privacy Policy at any time. Where changes are material — such as new categories of data collection or new purposes for processing — ace96 will notify registered players via email to the address on their account and/or via a prominent notice on the platform before the changes take effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of ace96 following the effective date of any updated Policy constitutes your acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ace96, please contact our data protection team via live chat on the platform or in writing at: [email protected]
ace96 customer support is available 24 hours a day, 7 days a week. Data subject requests will be acknowledged within 72 hours and actioned within 30 days of receipt of a valid, verified request.
Every byte of data exchanged between your device and ace96 is encrypted using the same 256-bit SSL standard used by Malaysian banks. Your personal data, login credentials, and payment details are never transmitted in plain text — on any ace96 page, at any time.
ace96 does not sell, rent, or trade your personal data to third parties for advertising, marketing, or any commercial purpose unrelated to delivering the ace96 service. Your email, phone number, and betting history are yours — not a product. This is a hard rule with no exceptions.
ace96 never stores your password in readable form. Passwords are processed through a one-way cryptographic hash function with salting before storage. Even ace96 staff cannot retrieve your password — only reset it through the verified account recovery process.
ace96's data handling practices are governed by the requirements of our international gaming authority licence, which mandates data retention schedules, KYC verification standards, AML record-keeping, and regular independent audits of our data security infrastructure. Compliance is not optional at ace96 — it's audited.
ace96 account holders have the right to access, correct, restrict, and request deletion of their personal data at any time, subject to legal retention requirements. Data subject requests are handled within 30 days by our dedicated support team — no lengthy bureaucratic process, no runaround.
ace96 collects only the personal data strictly necessary to deliver our services and meet our regulatory obligations. We do not request information beyond what is needed for account verification, payment processing, and responsible gaming compliance. Less data collected means less risk to you.
Play with confidence knowing ace96 handles your personal data with the strictest security standards and full regulatory compliance. Sign in and experience Malaysia's premier licensed casino platform.
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